COVID-19 - Important Message to Policyholders
Given recent events, Erie and Niagara is continually monitoring the evolving situation regarding COVID-19. The health and safety of our employees, agents, customers and business partners is of utmost importance. While some of our employees are working remotely and we have implemented a shift approach to limit the number of employees on premises, we are fully operational and available to assist with your insurance needs.
The most common questions we have received relate to payment accommodations and whether business interruption coverage is included for commercial policyholders. Please be guided by the following:
Payment Accommodations - On March 30, 2020, the New York State Department of Financial Services released Emergency Regulation New 11 NYCRR-229 (Insurance Regulation 216) Insurer Practices During the COVID-19 Pandemic, which temporarily suspends / modifies New York Insurance Law as a result of the COVID-19 pandemic.
It provides the following relief and options for those policyholders who, effective immediately and up until June 28, 2020, demonstrate financial hardship as a result of COVID-19.
- We will not cancel, non-renew, or conditionally renew your policy for a period of 60 days from the date of the policy premium due date.
- After the 60-day deferment is exhausted, you are allowed repayment of the deferred premium over a 12-month period.
- We will not assess any late fees or report negative data to credit reporting agencies and debt collection agencies as a result of any non-payment of premium.
If you are experiencing financial hardship due to COVID-19 and would like this relief, you must contact our Accounting Department at 1-800-234-9876, Monday – Friday, 8:30 am – 4:30 pm EST, or email email@example.com for an accommodation. If you choose to email your accommodation request, please reference “COVID-19” and your policy number(s) in the subject line of the email.
Business Interruption - Coverage for business interruption is afforded when there is coverage for direct loss or damage to covered property such as buildings or business property which leads to the cessation of business operations. Illnesses to people do not constitute loss or damage to covered property. Consequently, there is no coverage for business interruption from COVID-19. If you feel your business has sustained a covered loss, you can submit your claim online 24/7 via our website www.enia.com
Thank you for your patience and understanding as we navigate through this difficult time together.