Contact Us
Erie and Niagara Insurance Association
| Location Address: |
8800 Sheridan Drive Williamsville, NY 14221 |
| Mailing Address: |
PO Box 9062 Williamsville, NY 14231-9062 |
| Phone: |
716-632-5433 |
| Fax: |
716-632-0410 |
| HR Fax: |
716-632-2460 |
| Claims Fax: |
716-632-9621 |
|
| Office Hours: |
8:15am – 4:30pm, Monday through Friday |
| After Hours and Weekends: |
866-587-9820 |
Career Opportunities
Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 145 years.
We offer a competitive benefits package, including platinum health and dental plans, profit sharing, 401k with a company match, paid time off, pension, flexible schedules and more!
Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.
Interested in joining our team? Explore the opportunities below:
Direct Bill Representative
Erie and Niagara is seeking a full-time Direct Bill Representative for our office located in Williamsville, NY. This is a great opportunity to join an established WNY company.
Responsibilities:
Individual is responsible for the processing of premium payments, policy reinstatements, refunds, and cancellations as appropriate. Individual provides customer service to both agents and insureds regarding billing and various accounting questions. Position works independently within established guidelines and in a team environment while understanding the necessity for communicating and coordinating work effort with employees within the department and their department manager.
- Provide daily customer service to both agents and insureds regarding direct bill and other accounting questions
- Process daily premium payments in an efficient and accurate manner. Including the opening, posting, scanning, and reconciliation of all payments received
- Process daily reinstatements, refunds, and cancellations on a rotational basis
- Responsible for routing and/or concluding emails and voicemails from the accounting department email box on a daily basis
- Daily processing and recording of Accounting Changes workflow including half sheets, change bill plans, statement of no loss and all other accounting changes
- Processing of daily Lockbox exception items including file upload into policy management system and correspondence review for referral to other departments as needed
- Responsible for recording and dishonoring premium payments on a daily basis, or as needed, within department guidelines
- Responsible for miscellaneous deposits on a weekly basis including preparing and posting the appropriate general ledger entry to reflect the detail
- Troubleshoot errors (scanning / reconciliation) including daily reports that identify policies requiring additional attention. Defer complex troubleshooting issues to the Accounting Manager
- Responsible for approving and processing the waivers for billing fees on a daily basis within established guidelines; defer complex or disputed concerns to Accounting Manager
- Responsible for approving and administering of policy billing accommodations within department guidelines
- Responsible for routine month-end closing functions, including daily summaries. Complex reconciling items will be referred to the Accounting Manager
- Backup certain accounting processes such as accounts payable including refund and claim check printing, routine general ledger postings, and abandoned property
- Responsible for daily processing AutoPay enrollments, changes, de-enrollments and other correspondence with support from the Accounting Manager
- Support Claims Department with processing and mailing claim payments one or more times weekly
- Responsible for updating and maintaining department procedure manuals as needed
- May assist in training procedures for Direct Bill Representatives
- Special projects / assignments as directed by Accounting Manager
Qualifications:
- Minimum high school diploma – or GED equivalent
- Minimum five years A/R or related experience required
- Basic mathematical and calculator skills
- Demonstrated proficiency with computer software including Windows Operating System, Excel and Outlook
- Must work well both independently and in a team environment
- Must be detailed oriented; maintaining high level of accuracy and provide follow-up as needed
Pay range for this position is $17- $20/hour depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.
Application Support Specialist
Erie and Niagara is seeking a full-time Application Support Specialist for our office located in Williamsville, NY. This is a great opportunity to join an established WNY company. We offer a competitive benefits package, including, health, dental and vision insurance, 401k match, Paid Time Off, pension, profit share and more! Employees are eligible for a hybrid telecommuting schedule upon successful completion of a training period.
Responsibilities:
Responsibilities include, but are not limited to, performing various support and help desk tasks in the IT department as well as assessing software quality through manual and automated testing. Works from written specifications and pre-established guidelines to perform the functions of the job. This position is expected to have daily operational tasks started promptly by 7:00am Monday through Friday.
- Perform operational tasks on a daily / weekly / monthly schedule
- Respond to help desk inquiries via phone and e-mail
- Help troubleshoot issues
- Collaborate with IT Manager to develop effective strategies
- Work with other team members to ensure quality throughout the software development lifecycle
- Collaborate with business units and developers to write test plans
- Perform user acceptance and post-implementation testing
- Analyze and document test results
- May assist in companywide system upgrade, as needed
- Documents new processes and procedures as required
- Performs other related duties as assigned
Qualifications:
- Associates degree or higher in Computer Science, Information Technology or a related field
- Proven experience as a QA tester or similar role
- Experience in project management and QA methodology
- Analytical mind and problem-solving aptitude
- Ability to document and troubleshoot errors
- Excellent communication skills, interpersonal skills
- Attention to detail
- Strong organizational skills with the ability to multi-task
- Ability to set and meet deadlines as necessary
- Strong Microsoft Excel and Word skills
- Familiarity with automated testing tools
- Familiarity with JIRA preferred but not required
- Working knowledge of SQL and SQL Server Reporting Services preferred, not required
- Familiarity with Property / Casualty Insurance preferred, not required
Pay range for this position is $60,000 - $75,000 annually, depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.
Underwriter Assistant (Growth Potential!)
Erie and Niagara is seeking a full-time Underwriter Assistant for our Personal Lines department. This is a great opportunity to join an established WNY company with opportunities for advancement.
Responsibilities:
Position is responsible for assisting in underwriting activities within the scope of authority:
- Builds a rapport with Agency Personnel offering friendly, courteous, and professional customer service
- Effectively answers underwriting questions on new and existing business and provide quotes for risks that are within established underwriting guidelines – respond promptly with proper documentation. Calls outside established underwriting guidelines are transferred to Underwriter
- Assists in underwriting activities within the scope of authority
- Reviews, approves, processes or refers policy endorsement requests
- Reviews, approves, processes or refers policy cancellation or reinstatement requests
- Reviews all necessary information for policy renewals to determine acceptability for continued coverage
- Renews, non-renews, modifies or refers policy renewals
- Decision to order inspections as per department guidelines
- Provides written communication to agents
- Policy nonrenewal, modifications and recommendations
- Provides written communication to insureds
- Requests information from agents as directed by Underwriters
- Maintains diary on pending items to ensure that they are handled in a timely manner
- Prepares and processes policy quotations as directed by Underwriters or within the scope of assigned authority
- Researches information to be utilized in the underwriting decision process; Gathers information on risks
- Sends memos for information and pending timely response
- Organizes new files and forward to Underwriters
- Approves backdated endorsements within assigned authority level
- Assists in the testing of department rating updates as assigned by Underwriting Specialist
- Assists in development, testing, and implementation of department rating and Form updates within assigned authority level
- Compiles results for management review
- Addresses phone calls and/or written communication from insureds and initiates any necessary action
- May participate and/or assist in onsite agency product training sessions
- Reviews reports as directed by underwriting management
- Performs other related duties as assigned by underwriting management
Qualifications:
- Associates Degree is preferred
- Two years of demonstrated customer service experience is preferred
- Ability to use sound judgment and make decisions within established underwriting guidelines
- Willingness to pursue INS designation
- Ability to use initiative and sound judgment to make decisions within established underwriting guidelines
- Proficient computer skills in a windows based environment
- Must work well both independently and in a team environment
- Demonstrates the ability to communicate effectively both orally and in written form
- Ability to manage multiple tasks and responsibilities daily
- Ability to set and meet deadlines as necessary
- Ability to work efficiently in a fast paced environment
Pay range for this position is $18.00-22.00/hour depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.
Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.