Contact Us

Erie and Niagara Insurance Association

Location Address:	8800 Sheridan Drive Williamsville, NY 14221
Mailing Address:	PO Box 9062 Williamsville, NY 14231-9062
Phone:	716-632-5433
Fax:	716-632-0410
HR Fax:	716-632-2460
Claims Fax:	716-632-9621
Office Hours:	8:15am – 4:30pm, Monday through Friday
After Hours and Weekends:	866-587-9820

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 145 years.

We offer a competitive benefits package, including platinum health and dental plans, profit sharing, 401k with a company match, paid time off, pension, flexible schedules and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

Claims Assistant (On-site)

Primary point of contact for processing claim payments. Responsible for analyzing information obtained in order to evaluate claims; determine coverage; extent of loss or liability; settles claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Responsibilities:

• Responsible for processing daily incoming and outgoing claims mail, email and faxed material. Document files and/or systems accordingly
• Responsible for setting up claims, including taking new loss reports, establishing claim files, obtaining policy information and inputting and/or documenting same within various computer systems
• Responsible for documenting all file and/or system activity timely, clearly and concisely
• Effectively communicate and build rapport with insureds, claimants, agents, internal and external colleagues and associated business partners
• Responsible for timely and accurate indemnity and expense payment entries and processing via manual and system-based applications. Responsibilities include ensuring outgoing payments are delivered daily for mailing
• Responsible for inputting indemnity and expense reserves timely and accurately within systems based on a predetermined scope of authority and/or as directed
• Responsible for timely and accurate submission and reconciliation of claims via ISO for purposes of first party property (NYCRR 62.2.2) and third-party CMS reporting. Responsibilities include incorporating ISO responses within specific claim files and/or systems
• Responsible for entering prepared responses to NYDFS, BBB and/or third-party formal complaints timely via NYDFS/BBB web site, portal and/or by other means dictated. Responsibility includes timely cataloging said responses in the appropriate claim system
• Responsible for adding file markers (ie: reinsurance, subrogation, liability, property, litigation, CAT) and associated classifications within systems
• Responsible for payment reconciliation (ie: Adjuster expense, subrogation)
• Responsible for preparing and distributing various claim reports to ENIA staff
• Responsible for preparing training material in connection with Claim Assistant duties and functions, to include assistance with and or leading training exercises
• Responsible for performing related administrative and/or technical tasks and duties as assigned by Claims Specialists and/or Director of Claims

Qualifications:

• Associates Degree is preferred
• INS Designation or pursuit thereof is required
• Demonstrated knowledge of insurance policy forms and coverages
• Proficient computer skills include Microsoft Word, Excel, and Outlook applications
• Must work well both independently and in a team environment
• Strong verbal and written communication skills
• Detailed oriented; maintaining high level of accuracy
• Exercises good judgment when corresponding with agents, insureds and claimants
• Ability to maintain confidential information

Pay range for this position is $41,600 - $52,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Application Support Specialist

Erie and Niagara is seeking a full-time Application Support Specialist for our office located in Williamsville, NY. This is a great opportunity to join an established WNY company. We offer a competitive benefits package, including, health, dental and vision insurance, 401k match, Paid Time Off, pension, profit share and more! Employees are eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

Responsibilities include, but are not limited to, performing various support and help desk tasks in the IT department as well as assessing software quality through manual and automated testing. Works from written specifications and pre-established guidelines to perform the functions of the job. This position is expected to have daily operational tasks started promptly by 7:00am Monday through Friday.

• Perform operational tasks on a daily / weekly / monthly schedule
• Respond to help desk inquiries via phone and e-mail
• Help troubleshoot issues
• Collaborate with IT Manager to develop effective strategies
• Work with other team members to ensure quality throughout the software development lifecycle
• Collaborate with business units and developers to write test plans
• Perform user acceptance and post-implementation testing
• Analyze and document test results
• May assist in companywide system upgrade, as needed
• Documents new processes and procedures as required
• Performs other related duties as assigned

Qualifications:

• Associates degree or higher in Computer Science, Information Technology or a related field
• Proven experience as a QA tester or similar role
• Experience in project management and QA methodology
• Analytical mind and problem-solving aptitude
• Ability to document and troubleshoot errors
• Excellent communication skills, interpersonal skills
• Attention to detail
• Strong organizational skills with the ability to multi-task
• Ability to set and meet deadlines as necessary
• Strong Microsoft Excel and Word skills
• Familiarity with automated testing tools
• Familiarity with JIRA preferred but not required
• Working knowledge of SQL and SQL Server Reporting Services preferred, not required
• Familiarity with Property / Casualty Insurance preferred, not required

Pay range for this position is $60,000 - $75,000 annually, depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Underwriter Assistants (Growth Potential!)

Erie and Niagara is seeking full-time Underwriter Assistants for both our Personal and Commercial lines departments. This is a great opportunity to join an established WNY company with opportunities for advancement.

Responsibilities:

Position is responsible for assisting in underwriting activities within the scope of authority:

• Builds a rapport with Agency Personnel offering friendly, courteous, and professional customer service
• Effectively answers underwriting questions on new and existing business and provide quotes for risks that are within established underwriting guidelines – respond promptly with proper documentation. Calls outside established underwriting guidelines are transferred to Underwriter
• Assists in underwriting activities within the scope of authority
  • Reviews, approves, processes or refers policy endorsement requests
  • Reviews, approves, processes or refers policy cancellation or reinstatement requests
  • Reviews all necessary information for policy renewals to determine acceptability for continued coverage
    • Renews, non-renews, modifies or refers policy renewals
      • Decision to order inspections as per department guidelines
    • Provides written communication to agents
      • Policy nonrenewal, modifications and recommendations
    • Provides written communication to insureds
      • Policy recommendations
    • Requests information from agents as directed by Underwriters
• Maintains diary on pending items to ensure that they are handled in a timely manner
• Prepares and processes policy quotations as directed by Underwriters or within the scope of assigned authority
• Researches information to be utilized in the underwriting decision process; Gathers information on risks
• Sends memos for information and pending timely response
• Organizes new files and forward to Underwriters
• Approves backdated endorsements within assigned authority level
• Assists in the testing of department rating updates as assigned by Underwriting Specialist
• Assists in development, testing, and implementation of department rating and Form updates within assigned authority level
• Compiles results for management review
• Addresses phone calls and/or written communication from insureds and initiates any necessary action
• May participate and/or assist in onsite agency product training sessions
• Reviews reports as directed by underwriting management
• Performs other related duties as assigned by underwriting management

Qualifications:

• Associates Degree is preferred
• Two years of demonstrated customer service experience is preferred
• Ability to use sound judgment and make decisions within established underwriting guidelines
• Willingness to pursue INS designation
• Ability to use initiative and sound judgment to make decisions within established underwriting guidelines
• Proficient computer skills in a windows based environment
• Must work well both independently and in a team environment
• Demonstrates the ability to communicate effectively both orally and in written form
• Ability to manage multiple tasks and responsibilities daily
• Ability to set and meet deadlines as necessary
• Ability to work efficiently in a fast paced environment

Pay range for this position is $18.00-22.00/hour depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.