The Strength of Our Past
is the
Foundation of Our Future

Location Address:

8800 Sheridan Drive
Williamsville, NY 14221

Mailing Address:

PO Box 9062
Williamsville, NY 14231-9062

Phone: 716-632-5433

Office Hours: 8:15am – 4:30pm
Monday through Friday

 

 

A.M. Best Rated
“A”
Excellent
Since 1988

Financial Size Category VIII

Buffalo Business First - 2022 Best Places to Work


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Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 140 years.

We offer a competitive benefits package, including platinum health and dental plans, profit sharing, 401k with a company match, paid time off, pension, flexible schedules and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Director Of Claims

Purpose:

Successfully lead a team of professionals to achieve the collective goals of delivering unrivaled Claims experience. Responsible for developing and implementing strategies as it relates to the Claims delivery in an efficient and equitable manner. Responsible for creating a culture of accountability, superb customer service, and foster a positive team environment that enables professional development.

Duties/Responsibilities:

  • Responsible for the overall direction of claims department. To include establishing and monitoring policies, procedures, programs and workflows that promote teamwork, accountability and professional growth
  • Maintains a comprehensive understanding of all New York State regulations surrounding the cycle of a claim and ensures adherence by all team members
  • Continually evaluates the effectiveness of the claims function, as well as all team members by using benchmarks and file reviews that are used to ensure compliance as well as opportunities for improvement
  • Responsible for establishing efficient and effective processes applicable to adequate reserving and subrogation methodologies and monitor for adherence and effectiveness
  • Keeps abreast of claim handling trends and changes in the marketplace by applying advanced industry knowledge to discipline practices to make recommendations for improvement opportunities
  • Responsible for monitoring case law and court decisions applicable to claims management. Communicate position and opinions to executive management, other departments and staff accordingly
  • Effectively cultivates and manages strong business relationships with a wide spectrum of people, including independent adjusters and attorneys
  • Directs control of the litigation management process and all claims related expenses
  • Knowledgeable on current company reinsurance contracts and responsible for the necessary oversight to ensure timely and equitable recoveries
  • Provides claims related support to underwriting departments, including regular participation in joint inter-departmental meetings
  • Responsible for claims data analysis and maintaining a regular reporting structure to all interested parties, including executive management
  • Responsible for all aspects of personnel related supervision including performance management, motivating others, compensation planning and successfully resolve situations involving conflict
  • Effectively perform regular department meetings that effectively communicate direction and foster structure, collaboration and growth
  • Responsible for responding to escalated claims related inquiries and participating in complex claims settlement negotiations
  • Attends mediations, trials and industry endorsed conferences as necessary
  • Performs other related duties as assigned

Qualifications:

  • Bachelor’s degree in Business Administration or related field required
  • AIC designation is required
  • Minimum 15 years related work experience in the insurance industry
  • Comprehensive knowledge of property and casualty claims practices, including substantial previous property and casualty claims experience.
  • Ability to apply advanced knowledge of insurance principles, practices and procedures
  • Previous leadership/management experience required
  • High level of self-motivation and initiative with the ability to learn quickly and deal with complexity and ambiguity.
  • Proven ability to balance the strategic thought process around the lifecycle of a claim with tactical day-to-day activities.
  • Outstanding analytical and organization skills
  • Excellent interpersonal and communication skills
  • Demonstrated ability to attract, develop and retain high performing team members
  • High degree of computer proficiency

 

Claims Assistant

Purpose:

Responsible for analyzing information obtained in order to evaluate claims; determine coverage; extent of loss or liability; settles claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Duties/Responsibilities:

  • Process daily claims mail, email and faxed material. Document files accordingly
  • Responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Evaluate claims for coverage. Determine settlement value and negotiate proper settlement of claims within authority. Prepare denial materials in accordance with NYS law when applicable
  • Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • Responsible for submitting and reconciling claims through ISO for the purpose of CMS reporting
  • Perform month-end reconciliation
  • Prepare and distribute various claim reports to ENIA staff
  • Responsible for acting as back-up to the claims payment process
  • May be required to testify in court proceedings, as requested
  • Perform other related administrative tasks and duties as assigned by the Claims Manager

Qualifications:

  • Associates Degree is preferred
  • INS Designation or pursuit thereof is required
  • Demonstrated knowledge of insurance policy forms and coverages
  • Proficient computer skills include Microsoft Word, Excel, and Outlook applications
  • Must work well both independently and in a team environment.
  • Strong verbal and written communication skills
  • Detailed oriented; maintaining high level of accuracy
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information

 

Programmer/Systems Analyst

Purpose:

The position is responsible for designing, modifying, developing, writing, debugging, and implementing software programming applications and components. Supports and/or installs software applications and components. Works from written specification and pre-established guidelines to perform the functions of the job and maintains documentation of process flow.

Duties/Responsibilities:

  • Maintain legacy / develop new software applications
  • Utilize established development tools, guidelines, and conventions including but not limited to Visual Studio, ASP.NET, SQL Server, XML, HTML, CSS, Java, JavaScript, and C#/VB.NET
  • Design, code, and test new web software applications, web services, APIs, etc.
  • Enhance existing systems by analyzing business objectives, preparing an action plan, and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
  • Create technical specifications and test plans
  • Create new and extend existing operational documentation
  • Consult colleagues concerning maintenance and performance of software systems
  • Assist in company-wide system upgrade, as needed
  • Performs other related duties as required

Qualifications:

  • Bachelor's degree in Information Systems with four years' work experience or minimum seven years' work experience
  • Proficient in ASP.NET, C#/VB.NET, HTML, XML, Web Services, CSS, and JavaScript
  • Proficient in OWASP and/or Secure Coding frameworks and practices
  • Proficient in Object oriented analysis, design, and programming
  • Proficiency with Visual Studio Server Management Studio, Microsoft .NET framework
  • Proven experience with Relational Databases (SQL)
  • Demonstrated ability to quickly master new technologies
  • Experience in database design
  • Ability to set and meet deadlines as necessary
  • Strong organizational skills with the ability to multi-task
  • Must work well both independently and in a team environment
  • Must have excellent communication skills, interpersonal skills

 

Software Quality Assurance Tester

Erie and Niagara Insurance Association is seeking a full time Software Tester/QA Specialist. Responsibilities include, but are not limited to, performing various support and help desk tasks in the IT department as well as assessing software quality through manual and automated testing. Works from written specifications and pre-established guidelines to perform the functions of the job. Work is performed in a normal office environment. Will be required to work outside the normal business hours occasionally to allow for business continuity. This position is expected to have daily operational tasks started promptly by 7:00am Monday through Friday.

Duties/Responsibilities:

  • Perform operational tasks on a daily / weekly / monthly schedule
  • Respond to help desk inquiries via phone and e-mail
  • Help troubleshoot issues
  • Collaborate with IT Manager to develop effective strategies
  • Work with other team members to ensure quality throughout the software development lifecycle
  • Collaborate with business units and developers to write test plans
  • Perform user acceptance and post-implementation testing
  • Analyze and document test results
  • May assist in companywide system upgrade, as needed
  • Documents new processes and procedures as required
  • Performs other related duties as assigned

Qualifications:

  • Associates degree or higher in Computer Science, Information Technology or a related field
  • Proven experience as a QA tester or similar role
  • Experience in project management and QA methodology
  • Analytical mind and problem-solving aptitude
  • Ability to document and troubleshoot errors
  • Excellent communication skills, interpersonal skills
  • Attention to detail
  • Strong organizational skills with the ability to multi-task
  • Ability to set and meet deadlines as necessary
  • Strong Microsoft Excel and Word skills
  • Working knowledge of SQL and SQL Server Reporting Services preferred, not required
  • Familiarity with Property / Casualty Insurance preferred, not required

 

Property/Casualty Underwriter

Purpose:

To perform daily work processing functions in the Commercial Insurance Underwriting Department according to Company underwriting guidelines. The Underwriter is one of the main contacts for agents in regard to their existing policies and new business requests. Primary job function typically requires exercising independent judgment within scope of authority and departmental guidelines.

Duties/Responsibilities:

  • Builds a rapport with agency personnel offering friendly, courteous, and professional customer service
  • Effectively answers agent’s written or telephone inquiries – responding promptly with proper follow-up documentation
  • Performs underwriting activities within the scope of authority
    • Reviews, approves, processes or refers endorsements
    • Reviews, approves, processes or refers policy cancellation or reinstatement requests
    • Reviews, approves, processes or refers policy quotations
    • Renews, modifies, non-renews or refers policy renewals
    • Requests renewal information and maintains diary on pending items to ensure all renewal notices and/or renewal policies are issued in a timely manner
  • Approves backdated endorsements within assigned authority level
  • Placement of reinsurance within assigned authority level
  • Reviews and approves PML calculations and mapping for placement within assigned authority level
  • Maintains diary on pending items in a timely manner
  • Provides written communications to agents (i.e. declinations, modifications, and recommendations)
  • Provides written communication to insureds (i.e. recommendations)
  • Provides Rating support for underwriters
  • Assists in the testing of department rating updates as assigned by the Commercial Specialist
  • Assists in development, testing, and implementation of department rating and Form updates within assigned authority level
  • Compiles results for management to review
  • Assists in training departmental employees
  • May participate and/or assist in onsite agency product training sessions
  • May participate in work-related seminars – single day
  • Performs other related duties as assigned by underwriting management

Qualifications:

  • Associates Degree is preferred
  • Two years of insurance experience is required
  • INS Designation is required
  • Demonstrates efforts to pursue higher industry related education designations
  • Ability to use initiative and sound judgement to make decisions within established underwriting guidelines
  • Demonstrates broad knowledge of coverage for select lines of business written by the department
  • Demonstrates knowledge of, or the ability to learn, insurance industry terminology and laws as it pertains to assigned area
  • Demonstrates knowledge of, or the ability to learn, general policies and procedures for underwriting insurance risks
  • Proficient computer skills in a windows based environment
  • Must work well both independently and in a team environment
  • Demonstrates the ability to communicate effectively both orally and in written form
  • Ability to set and meet deadlines as necessary
  • Ability to work effectively in a fast paced environment
  • Able to manage multiple tasks and responsibilities daily

 

Underwriter Assistants

Erie and Niagara is seeking full-time Underwriter Assistants for both our Commercial and Personal Lines departments. This is a great opportunity to join an established WNY company with opportunities for advancement.

Responsibilities:

Position is responsible for assisting in underwriting activities within the scope of authority:

  • Builds a rapport with Agency Personnel offering friendly, courteous, and professional customer service
  • Effectively answers underwriting questions on new and existing business and provide quotes for risks that are within established underwriting guidelines – respond promptly with proper documentation. Calls outside established underwriting guidelines are transferred to Underwriter
  • Assists in underwriting activities within the scope of authority
    • Reviews, approves, processes or refers endorsements
    • Reviews, approves, processes or refers policy cancellation or reinstatement requests
    • Reviews all necessary information for policy renewals to determine acceptability for continued coverage
      • Renews, non-renews, modifies or refers policy renewals
        • Decision to order inspections as per department guidelines
      • Provides written communication to agents
        • Policy nonrenewal, modifications and recommendations
      • Provides written communication to insureds
        • Policy recommendations
    • Requests information from agents as directed by Underwriters
  • Maintains diary on pending items to ensure that they are handled in a timely manner
  • Prepares and processes policy quotations as directed by Underwriters or within the scope of assigned authority
  • Researches information to be utilized in the underwriting decision process; Gathers information on risks
  • Sends memos for information and pending timely response
  • Organizes new files and forward to Underwriters
  • Approves backdated endorsements within assigned authority level
  • Assists in the testing of department rating updates as assigned by Underwriting Specialist
  • Assists in development, testing, and implementation of department rating and Form updates within assigned authority level
  • Compiles results for management review
  • Addresses phone calls and/or written communication from insureds and initiates any necessary action
  • May participate and/or assist in onsite agency product training sessions
  • Reviews reports as directed by underwriting management
  • Performs other related duties as assigned by underwriting management

Qualifications:

  • Associates Degree is preferred
  • Two years of demonstrated customer service experience is preferred
  • Ability to use sound judgment and make decisions within established underwriting guidelines
  • Willingness to pursue INS designation
  • Ability to use initiative and sound judgment to make decisions within established underwriting guidelines
  • Proficient computer skills in a windows based environment
  • Must work well both independently and in a team environment
  • Demonstrates the ability to communicate effectively both orally and in written form
  • Ability to manage multiple tasks and responsibilities daily
  • Ability to set and meet deadlines as necessary
  • Ability to work efficiently in a fast paced environment

 

Inside Property Claims Adjuster

Purpose:

Responsible for analyzing information obtained in order to evaluate claims, determine coverage, evaluate extent of loss or liability, and settle claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Duties/Responsibilities:

  • Evaluate claimant eligibility; utilize resources effectively including medical, legal and/or outside vendors to achieve optimum outcomes for claims direction
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Determine settlement value of the loss and negotiate proper settlement of claims within scope of authority
  • Responsible for preparation of denial materials including documentation and communication to affected parties when applicable.
  • May be responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems
  • Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • Seeks subrogation from responsible parties when applicable
  • Responsible for auditing and approving claims related expenses as it relates to assigned claims within level of authority and elevates claim expenses outside authority level to the Claims Specialist
  • Assists in responding to formal complaints filed with third parties (i.e NYDFS and BBB)
  • May assist in the training of departmental employees
  • Responsible for reinsurance reporting and recoveries in accordance with assigned claims
  • Provides claims related support to Underwriting Departments
  • May be required to testify in court proceedings, as requested
  • Attend industry endorsed conferences as deemed necessary
  • Performs other related duties as assigned by the Claims Specialist

Qualifications:

  • Bachelor’s degree and/or 5 years of claims related experience is required
  • AIC designation, or other equivalent industry designation is required
  • Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State
  • Proficient computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook applications
  • Must work well both independently and in a team environment
  • Strong verbal and written communication skills
  • Detail oriented; maintaining high level of accuracy
  • Ability to establish and maintain effective working relationships with agency personnel and vendors
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information

 

Administrative Support Processor

Purpose:

Position is responsible for data entry of routine policy information into an online system from source documents based on pre-established guidelines. Primary job functions typically do not require exercising independent judgment.

Duties/Responsibilities:

Responsibilities may vary based on knowledge, frequency and/or priority.

  • Performs data entry of new applications, endorsements and cancellations into Policy Management System
  • Reviews, approves and processes endorsements and cancellations within scope of authority
  • Processes manual renewals
  • Responsible for the distribution of daily emails, faxes, and indexing procedures
  • Performs initial application review procedures for all lines of business
  • Gathers information on quotes and new issuance and releases to Underwriting on a timely basis
  • Performs other related underwriting support duties, including but not limited to creating and preparing documents for mailing
  • Processes Underwriter requested Formal Cancellations
  • May serve as back-up for the Receptionist position.
  • Performs other related duties as assigned by management, which may include providing back-up and support services to other areas of the company

Qualifications:

  • Minimum High School Diploma – or GED certificate
  • Proficient computer skills in a Windows based environment
  • Must meet pre-established data entry test standards
  • Must work effectively independently and in a team environment
  • Ability to organize work, set priorities and meet deadlines

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.