Contact Us

Erie and Niagara Insurance Association

Location Address:	8800 Sheridan Drive Williamsville, NY 14221
Mailing Address:	PO Box 9062 Williamsville, NY 14231-9062
Phone:	716-632-5433
Fax:	716-632-0410
HR Fax:	716-632-2460
Claims Fax:	716-632-9621
Office Hours:	8:15am – 4:30pm, Monday through Friday
After Hours and Weekends:	866-587-9820

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 150 years.

We offer a competitive benefits package including:

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Project & Training Coordinator

Erie and Niagara is seeking a full-time Project & Training Coordinator for our Underwriting Department. This is a great opportunity to join an established WNY company! Primary job responsibilities will include supporting the Project & Training Specialist by independently performing daily system testing and product development support work. This will include creation and maintenance of training materials, department procedure manuals and company rating & underwriting manuals. Also, will be responsible for having a proficient level of working knowledge of the underwriting department business and procedures.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Project & Testing Work:
  • Execute comprehensive testing on both newly developed and existing products to ensure functionality, performance, and adherence to quality standards.
  • Collaborate in identifying, diagnosing, and resolving issues discovered during the testing lifecycle, contributing to effective troubleshooting efforts.
  • Partner with team members to maintain high standards of quality assurance throughout all phases of testing.
  • Systematically analyze, organize, and document test results, ensuring accuracy and clarity for stakeholders and future reference.
  • Support defect management processes, including logging, tracking, and reporting issues using established tools.
  • Develop and maintain clear, concise documentation for new processes, procedures, and testing protocols as required.
  • Perform additional related duties and responsibilities as assigned to support project goals and team objectives.
  • Assist with regression testing to validate that recent changes have not adversely impacted existing functionality, as well as support product upgrade testing to ensure seamless system enhancements.
  • Maintain, review, and update Rating & Agency manuals, related materials, and underwriting documentation to ensure accuracy, relevance, and alignment with current policies and procedures.
• Training:
  • Contribute to the development, refinement, and delivery of training materials to support team knowledge, consistency, and performance improvement.
  • Maintain, review, and update training manuals, internal memos, and underwriting documentation to ensure accuracy, relevance, and alignment with current policies and procedures.
  • Assist in onboarding new team members by supporting system training initiatives, ensuring a smooth transition and effective understanding of tools, processes, and expectations.
• Underwriting Support:
  • Provide administrative and documentation support to the Project & Training Specialist and Director of Underwriting ensuring the timely preparation and organization of required materials for third-party vendors, including external auditors.
  • Monitor and track failed tasks related to third-party vendor activities, proactively identifying issues and supporting resolution efforts to maintain workflow efficiency.
  • Support the organization, maintenance, and continuous updating of SharePoint repositories, ensuring all documents are accurate, current, and easily accessible to relevant stakeholders.
• Performs other related duties as assigned by Project Specialist.

Qualifications:

• Bachelor’s Degree is preferred.
• Pursuit of AINS & API/AU Designation Required.
• Analytical mind and problem-solving aptitude.
• Ability to document and troubleshoot errors.
• Excellent communication skills, interpersonal skills.
• Attention to detail.
• Strong organizational skills with the ability to multi-task.
• Ability to set and meet deadlines.
• Efficient in Microsoft Office.
• Ability to use initiative and sound judgement to make decisions within established guidelines.
• Demonstrates a broad knowledge of insurance industry terminology and laws as it pertains to assigned area.
• Demonstrates the ability to learn general policies and procedures for underwriting insurance risk for all lines of business.
• Must work well both independently and in a team environment.

Pay range for this position is $60,000-$75,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Senior Claims Adjuster

Erie and Niagara is seeking a Senior Claims Adjuster. This is a great opportunity to join an established WNY company. The Senior Claims Adjuster is responsible for analyzing information obtained in order to evaluate claims, determine coverage, evaluate extent of loss or liability, and settle claims within prescribed limits. Works under general supervision but has a wide degree of independence and is required to exercise independent judgment within a defined scope of authority.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Responsible for the setup of claims including taking loss reports, establishing a claim file, obtaining policy information and determining applicable coverage.
• Responsible for establishing and monitoring adequate reserves within scope of authority.
• Determine settlement value of the loss and negotiate proper settlement of claims within scope of authority.
• Assist in providing guidance to staff for prompt settlement and disposition of claims.
• Responsible for preparation of denial materials including documentation and communication to affected parties when applicable.
• Responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems.
• Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate.
• Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims.
• Seeks subrogation from responsible parties when applicable.
• Become knowledgeable on current reinsurance contracts and interacts regularly regarding recoveries.
• Maintains a high level of knowledge of insurance regulations to ensure compliance.
• Keeps abreast of trends and changes in the marketplace and makes recommendations accordingly.
• Responsible for auditing and approving claims related expenses as it relates to assigned claims within level of authority and elevates claim expenses outside authority level to the Claim Manager.
• May assist in the training of departmental employees.
• Provides claims related support to Underwriting Departments.
• May be required to testify in court proceedings, as requested.
• Performs other related duties as assigned by the Claims Manager.

Qualifications:

• 7 years of claims related experience is preferred.
• Bachelor’s degree is preferred.
• AIC designation, or other equivalent industry designation is required.
• Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State.
• Proficient Computer Skills to include Microsoft Word, Excel, PowerPoint, and Outlook applications.
• Must work well both independently and in a team environment.
• Strong verbal and written communication and presentation skills.
• Detail oriented; maintaining high level of accuracy.
• Exercises good judgment when corresponding with agents, insureds and claimants.
• Ability to maintain confidential information.

Pay range for this position is $85,000-$105,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Direct Bill Representative

Erie and Niagara Insurance Association is seeking a full Direct Bill Representative. Individual is responsible for the processing of premium payments, policy reinstatements, refunds, and cancellations as appropriate. Individual provides customer service to both agents and insureds regarding billing and various accounting questions. This is a great opportunity to join an established WNY company.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Duties/Responsibilities:

• Provide daily customer service to both agents and insureds regarding direct bill and other accounting questions.
• Process daily premium payments in an efficient and accurate manner, including the opening, posting, scanning, and reconciliation of all payments received.
• Defer complex troubleshooting issues to the Senior Direct Bill Representative.
• Troubleshoot errors (scanning / reconciliation).
• Responsible for reinstatements, refunds, cancellations and non-pay cancellations on a rotational basis.
• Responsible for month-end closing functions.
• Special projects / assignments as dictated by Accounting Manager.

Qualifications:

• Minimum High School Diploma – or GED Equivalent.
• Minimum 1-2 years financial experience required.
• Basic Mathematical and Calculator skills.
• Demonstrates proficiency with computer software including Windows Operating System, Excel and Outlook.
• Must work well both independently and in a team environment.
• Must be detailed oriented; maintaining high level of accuracy and provide follow-up as needed.

Pay range for this position is $39,520-$47,840 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Executive Assistant

Erie and Niagara is seeking a full-time Executive Assistant to provide high-level administrative support and assistance to Company Officers and/or other leadership staff. This is a great opportunity to join an established WNY company with opportunities for advancement. Duties include general clerical, receptionist and project based work.

Responsibilities:

• Support the CEO primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.
• Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.
• Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics.
• Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.
• Coordinate calendars, schedules, meetings, and travel arrangements for executive staff.
• Coordinate direct mailings which may include but is not limited to Christmas Cards.
• Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for executive staff.
• Receives incoming communication or memos on behalf of executive staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
• Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
• Maintains confidentiality of all corporate matters.
• Prepare letters, reports, and agency agreements as directed by Management.
• Upload new Third Party Vendor forms to Security Team site on SharePoint.
• Conducting research, gathering data, and preparing reports to support decision-making.
• Organizing and coordinating company events, conferences, and workshops.
• Responsible for handling NYSDFS Complaint letter documentation, and response.
• Maintains office supply inventory and orders supplies/materials as needed.
• Prepare presentations.
• Manage expense reporting and tracking.
• Assist with special projects and strategic initiatives, as assigned. Project management of designated tasks.
• Board Administration.
• Draft/Send out Meeting Notices for all Erie and Niagara and Cherry Valley Board and Committee Meetings.
• Track responses for each meeting and communicate attendance with Executive Management.
• Coordinate Board/Committee meeting breakfast, lunch, snacks, drinks, etc.
• Coordinate Board/Committee dinner reservations and RSVPs.
• Back up to receptionist for meeting set up and preparation.
• Proofread meeting minutes.
• Once annual Board/Committee meeting calendar is finalized for ENIA & CV:
  • Send out meeting notices in Outlook to Board members and management.
• Input meeting dates and times on Board site in Agent LaunchPoint.
• Back-up for the Receptionist position.
• Other Administrative duties as assigned by members of management.

Qualifications:

• Bachelor’s degree in Business Administration or related field preferred.
• Four or more years of experience in an administrative role reporting directly to upper management.
• Advanced organizational skills to manage time, coordinate calendars, prioritize tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Strong problem-solving and decision-making skills.
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects.
• Proficiency with office productivity tools and an aptitude for learning new software and systems.
• Flexible team player, willing to adapt to changes and unafraid of challenges.
• Technical calendar management skills to operate automated scheduling and calendar and task-management software.
• Proficient PC Skills in a Windows based environment, including Word, Excel, PowerPoint, and Publisher.
• Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems.
• Experience in developing internal processes and filing systems preferred.

Pay range for this position is $55,000-$65,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Java Developer

Erie and Niagara is seeking a full-time Java Developer for our IT Department. This is a great opportunity to join an established WNY company. This position is responsible for providing technical expertise in the design, development, implementation, maintenance and documentation of the software applications and components that support the business needs of the company.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Maintain and develop new software applications.
• Develop an understanding of the business.
• Assist in executing reoccurring tasks.
• Monitor phone and e-mail based help desk.
• Create technical specifications and test plans.
• Create new and extend existing operational documentation.
• Consult colleagues concerning maintenance and performance of software systems.
• Assist in companywide system upgrades as needed.
• Utilize established development tools, guidelines and conventions including but not limited to IntelliJ, Java, Visual Studio, ASP.NET, SQL Server, XML, HTML, CSS, and JavaScript.
• Investigate and develop skills in new technologies.
• Perform other related duties as required.

Qualifications:

• Bachelor’s degree in Information Systems or minimum five years’ experience.
• Strong organizational skills with the ability to multi-task.
• Ability to set and meet deadlines as necessary.
• Must have excellent communication skills, interpersonal skills.
• Proven experience in Object Oriented analysis, design and programming.
• Proficient in IntelliJ, Java, Visual Studio, Microsoft .NET Framework, ASP.NET, HTML, XML, Web Services, CSS and JavaScript.
• Proven experience with Relational Databases (Microsoft SQL Server).
• Demonstrates ability to quickly master new technologies.

Pay range for this position is $75,000-$110,000 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.