Contact Us

Erie and Niagara Insurance Association

Location Address:	8800 Sheridan Drive Williamsville, NY 14221
Mailing Address:	PO Box 9062 Williamsville, NY 14231-9062
Phone:	716-632-5433
Fax:	716-632-0410
HR Fax:	716-632-2460
Claims Fax:	716-632-9621
Office Hours:	8:15am – 4:30pm, Monday through Friday
After Hours and Weekends:	866-587-9820

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 150 years.

We offer a competitive benefits package including:

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Application Support Specialist

Erie and Niagara is seeking a full-time Applications Support Specialist for our IT Department. This is a great opportunity to join an established WNY company.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Duties/Responsibilities:

Responsibilities include, but are not limited to, performing various support and help desk tasks in the IT department as well as assessing software quality through manual and automated testing. Works from written specifications and pre-established guidelines to perform the functions of the job.

This position is expected to have daily operational tasks started promptly by 7:00am Monday through Friday.

• Perform operational tasks on a daily / weekly / monthly schedule.
• Respond to help desk inquiries via phone and e-mail.
• Help troubleshoot issues.
• Collaborate with IT Manager to develop effective strategies.
• Work with other team members to ensure quality throughout the software development lifecycle.
• Collaborate with business units and developers to write test plans.
• Perform user acceptance and post-implementation testing.
• Analyze and document test results.
• May assist in companywide system upgrade, as needed.
• Documents new processes and procedures as required.
• Performs other related duties as assigned.

Qualifications:

• Associates degree or higher in Computer Science, Information Technology or a related field
• Proven experience as a QA tester or similar role
• Experience in project management and QA methodology
• Analytical mind and problem-solving aptitude
• Ability to document and troubleshoot errors
• Excellent communication skills, interpersonal skills
• Attention to detail
• Strong organizational skills with the ability to multi-task
• Ability to set and meet deadlines as necessary
• Strong Microsoft Excel and Word skills
• Familiarity with automated testing tools
• Familiarity with JIRA preferred but not required
• Working knowledge of SQL and SQL Server Reporting Services preferred, not required
• Familiarity with Property / Casualty Insurance preferred, not required

Pay range for this position is $60,000 - $75,000 annually, depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Claims Assistant

Erie and Niagara is seeking a full-time Claims Assistant for our Claims Department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Responsible for processing daily incoming and outgoing claims mail, email and faxed material. Document files and/or systems accordingly.
• Responsible for setting up claims, including taking new loss reports, establishing claim files, obtaining policy information and inputting and/or documenting same within various computer systems.
• Responsible for documenting all file and/or system activity timely, clearly and concisely.
• Effectively communicate and build rapport with insureds, claimants, agents, internal and external colleagues and associated business partners.
• Responsible for timely and accurate indemnity and expense payment entries and processing via manual and system-based applications. Responsibilities include ensuring outgoing payments are delivered daily for mailing.
• Responsible for inputting indemnity and expense reserves timely and accurately within systems based on a predetermined scope of authority and/or as directed.
• Responsible for timely and accurate submission and reconciliation of claims via ISO for purposes of first party property (NYCRR 62.2.2) and third-party CMS reporting. Responsibilities include incorporating ISO responses within specific claim files and/or systems.
• Responsible for entering prepared responses to NYDFS, BBB and/or third-party formal complaints timely via NYDFS/BBB web site, portal and/or by other means dictated. Responsibility includes timely cataloging said responses in the appropriate claim system.
• Responsible for adding file markers (ie: reinsurance, subrogation, liability, property, litigation, CAT) and associated classifications within systems.
• Responsible for payment reconciliation (ie: Adjuster expense, subrogation).
• Responsible for preparing and distributing various claim reports to ENIA staff.
• Responsible for preparing training material in connection with Claim Assistant duties and functions, to include assistance with and or leading training exercises.
• Responsible for performing related administrative and/or technical tasks and duties as assigned by Claims Specialists and/or Director of Claims.

Qualifications:

• Associate’s degree is preferred
• INS Designation or pursuit thereof is required
• Demonstrated knowledge of insurance policy forms and coverages
• Proficient computer skills include Microsoft Word, Excel, and Outlook applications
• Must work well both independently and in a team environment.
• Strong verbal and written communication skills
• Detailed oriented, maintaining high level of accuracy
• Exercises good judgment when corresponding with agents, insureds and claimants
• Ability to maintain confidential information

Pay range for this position is $41,600 - $56,160 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Direct Bill Representative

Erie and Niagara Insurance Association is seeking a full Direct Bill Representative for our Accounting Department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Provide daily customer service to both agents and insureds regarding direct bill and other accounting questions.
• Process daily premium payments in an efficient and accurate manner. Including the opening, posting, scanning, and reconciliation of all payments received.
• Defer complex troubleshooting issues to the Senior Direct Bill Representative
• Troubleshoot errors (scanning / reconciliation).
• Responsible for reinstatements, refunds, cancellations and non-pay cancellations on a rotational basis.
• Responsible for month-end closing functions
• Special projects / assignments as dictated by Accounting Manager.

Qualifications:

• Minimum High School Diploma – or GED Equivalent
• Minimum 1-2 years financial experience required
• Basic Mathematical and Calculator skills
• Demonstrated proficiency with computer software including Windows Operating System, Excel and Outlook
• Must work well both independently and in a team environment
• Must be detailed oriented; maintaining high level of accuracy and provide follow-up as needed

Pay range for this position is $35,360 - $47,840 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.