The Strength of Our Past
is the
Foundation of Our Future

Location Address:

8800 Sheridan Drive
Williamsville, NY 14221

Mailing Address:

PO Box 9062
Williamsville, NY 14231-9062

Phone: 716-632-5433

Office Hours: 8:15am – 4:30pm
Monday through Friday

 

 

A.M. Best Rated
“A”
Excellent
Since 1988

Financial Size Category VIII

Buffalo Business First - 2022 Best Places to Work


Contact Us

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 140 years.

We offer a competitive benefits package, including platinum health and dental plans, profit sharing, 401k with a company match, paid time off, pension, flexible schedules and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Programmer/Systems Analyst (Hybrid)

Purpose:

The position is responsible for designing, modifying, developing, writing, debugging, and implementing software programming applications and components. Supports and/or installs software applications and components. Works from written specification and pre-established guidelines to perform the functions of the job and maintains documentation of process flow.

Duties/Responsibilities:

  • Maintain legacy / develop new software applications
  • Utilize established development tools, guidelines, and conventions including but not limited to Visual Studio, ASP.NET, SQL Server, XML, HTML, CSS, Java, JavaScript, and C#/VB.NET
  • Design, code, and test new web software applications, web services, APIs, etc.
  • Enhance existing systems by analyzing business objectives, preparing an action plan, and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
  • Create technical specifications and test plans
  • Create new and extend existing operational documentation
  • Consult colleagues concerning maintenance and performance of software systems
  • Assist in company-wide system upgrade, as needed
  • Performs other related duties as required

Qualifications:

  • Bachelor's degree in Information Systems with four years' work experience or minimum seven years' work experience
  • Proficient in ASP.NET, C#/VB.NET, HTML, XML, Web Services, CSS, and JavaScript
  • Proficient in OWASP and/or Secure Coding frameworks and practices
  • Proficient in Object oriented analysis, design, and programming
  • Proficiency with Visual Studio Server Management Studio, Microsoft .NET framework
  • Proven experience with Relational Databases (SQL)
  • Demonstrated ability to quickly master new technologies
  • Experience in database design
  • Ability to set and meet deadlines as necessary
  • Strong organizational skills with the ability to multi-task
  • Must work well both independently and in a team environment
  • Must have excellent communication skills, interpersonal skills

 

Commercial Lines Underwriter Assistant (Hybrid)

Erie and Niagara is seeking a full-time Underwriter Assistant for our Commercial Lines department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Responsibilities:

Position is responsible for assisting in underwriting activities within the scope of authority:

  • Builds a rapport with Agency Personnel offering friendly, courteous, and professional customer service
  • Effectively answers underwriting questions on new and existing business and provide quotes for risks that are within established underwriting guidelines – respond promptly with proper documentation. Calls outside established underwriting guidelines are transferred to Underwriter
  • Assists in underwriting activities within the scope of authority
    • Reviews, approves, processes or refers endorsements
    • Reviews, approves, processes or refers policy cancellation or reinstatement requests
    • Reviews all necessary information for policy renewals to determine acceptability for continued coverage
      • Renews, non-renews, modifies or refers policy renewals
        • Decision to order inspections as per department guidelines
      • Provides written communication to agents
        • Policy nonrenewal, modifications and recommendations
      • Provides written communication to insureds
        • Policy recommendations
    • Requests information from agents as directed by Underwriters
  • Maintains diary on pending items to ensure that they are handled in a timely manner
  • Prepares and processes policy quotations as directed by Underwriters or within the scope of assigned authority
  • Researches information to be utilized in the underwriting decision process; Gathers information on risks
  • Sends memos for information and pending timely response
  • Organizes new files and forward to Underwriters
  • Approves backdated endorsements within assigned authority level
  • Assists in the testing of department rating updates as assigned by Underwriting Specialist
  • Assists in development, testing, and implementation of department rating and Form updates within assigned authority level
  • Compiles results for management review
  • Addresses phone calls and/or written communication from insureds and initiates any necessary action
  • May participate and/or assist in onsite agency product training sessions
  • Reviews reports as directed by underwriting management
  • Performs other related duties as assigned by underwriting management

Qualifications:

  • Associates Degree is preferred
  • Two years of demonstrated customer service experience is preferred
  • Ability to use sound judgment and make decisions within established underwriting guidelines
  • Willingness to pursue INS designation
  • Ability to use initiative and sound judgment to make decisions within established underwriting guidelines
  • Proficient computer skills in a windows based environment
  • Must work well both independently and in a team environment
  • Demonstrates the ability to communicate effectively both orally and in written form
  • Ability to manage multiple tasks and responsibilities daily
  • Ability to set and meet deadlines as necessary
  • Ability to work efficiently in a fast paced environment

 

Inside Property Claims Specialist (Hybrid)

Purpose:

Responsible for analyzing information obtained in order to evaluate both property and liability claims, determine coverage, extent of loss or liability, and settle claims within prescribed limit. Works independently and exercises sound judgment within the highest level of authority as assigned by Director.

Supervisory/Managerial Responsibility:

Senior Claims Adjuster, Claims Adjuster, Claims Assistant

Duties/Responsibilities:

  • Responsible for responding to escalated claims related inquiries and participating in complex claims settlement negotiations
  • Evaluate claimant eligibility; utilize resources effectively including medical, legal and/or outside vendors to achieve optimum outcomes for claims direction
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Determine settlement value of the loss and negotiate proper settlement of claims and provide guidance to staff for settlement and disposition of claims
  • Selects, trains, and develops staff. Responsible for year-end reviews, including salary adjustment recommendations; initiates necessary corrective action as needed
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • On claims where investigation warrants denial, responsible for preparing denial materials including documentation and communicates the decision to the affected parties
  • May be responsible for the setup of claims including taking loss reports, establishing a claim file and obtaining policy information
  • Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
  • Continually evaluate the effectiveness of the claims function, as well as all team members by using benchmarks and file reviews that are used to ensure compliance as well as opportunities for improvement
  • Responsible for approving claim related expenses as they relate to his/her assigned claims within level of authority and elevates claim expenses outside authority level to the Director of Claims.
  • Knowledgeable on current company reinsurance contracts and interacts regularly regarding recoveries
  • Responsible for reinsurance reporting and recoveries for assigned claims
  • Maintains a high level of knowledge of insurance regulations to ensure compliance
  • Assists in claims file audits as assigned by Director
  • Responsible for oversight in the daily payment process
  • Responsible for timely and accurate responses to complaints filed with the NYS DFS
  • Responsible for supervising and remaining current on regulatory changes as it pertains to CMS reporting.
  • Responsible for approving month-end claim payment and LAE reconciliation
  • May assists in the assignment of claims to both internal personnel and external resources
  • May assist supervisory of the claims handling process
  • Seeks subrogation from responsible parties when applicable
  • Responsible for monitoring the department subrogation process
  • Assists with establishing policies, procedures and programs within the Claim Department
  • Assists in claim file audits as assigned by Director
  • May assist in the training of departmental employees
  • Prepare and distribute various claim reports to ENIA staff
  • Provides claims related support to Underwriting Departments.
  • Responsible for responding to Claim related phone calls and the assignment of claims as needed outside normal business hours
  • May perform regular department meetings, including regular participation in joint inter-department meetings
  • May be required to testify in court proceedings, as requested
  • Attend industry endorsed conferences as deemed necessary
  • Performs other related duties as assigned by the Director of Claims

Qualifications:

  • Bachelor’s degree and/or 10 years of claims related experience is required
  • AIC designation, or other equivalent industry designation is required
  • Demonstrates continual efforts to pursue higher industry related education designations (i.e. CPCU, CIC, etc.)
  • Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State
  • Proficient in Computer Skills to include Word, Excel, PowerPoint, and Microsoft Outlook applications.
  • Must work well both independently and in a team environment.
  • Strong verbal and written communication and presentation skills.
  • Detailed oriented; maintaining high level of accuracy
  • Possess strong negotiations skills
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information
  • Ability to establish and maintain effective working relationships with agency personnel and vendors
  • Ability to manage and develop staff

 

Inside Property Claims Adjuster (Hybrid)

Purpose:

Responsible for analyzing information obtained in order to evaluate claims, determine coverage, evaluate extent of loss or liability, and settle claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Duties/Responsibilities:

  • Evaluate claimant eligibility; utilize resources effectively including medical, legal and/or outside vendors to achieve optimum outcomes for claims direction
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Determine settlement value of the loss and negotiate proper settlement of claims within scope of authority
  • Responsible for preparation of denial materials including documentation and communication to affected parties when applicable.
  • May be responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems
  • Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • Seeks subrogation from responsible parties when applicable
  • Responsible for auditing and approving claims related expenses as it relates to assigned claims within level of authority and elevates claim expenses outside authority level to the Claims Specialist
  • Assists in responding to formal complaints filed with third parties (i.e NYDFS and BBB)
  • May assist in the training of departmental employees
  • Responsible for reinsurance reporting and recoveries in accordance with assigned claims
  • Provides claims related support to Underwriting Departments
  • May be required to testify in court proceedings, as requested
  • Attend industry endorsed conferences as deemed necessary
  • Performs other related duties as assigned by the Claims Specialist

Qualifications:

  • Bachelor’s degree and/or 5 years of claims related experience is required
  • AIC designation, or other equivalent industry designation is required
  • Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State
  • Proficient computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook applications
  • Must work well both independently and in a team environment
  • Strong verbal and written communication skills
  • Detail oriented; maintaining high level of accuracy
  • Ability to establish and maintain effective working relationships with agency personnel and vendors
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information

 

Inside Liability Claims Adjuster (Hybrid)

Purpose:

Responsible for analyzing information obtained in order to evaluate claims, determine coverage, evaluate extent of loss or liability, and settle claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Duties/Responsibilities:

  • Evaluate claimant eligibility; utilize resources effectively including medical, legal and/or outside vendors to achieve optimum outcomes for claims direction
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Determine settlement value of the loss and negotiate proper settlement of claims within scope of authority
  • Responsible for preparation of denial materials including documentation and communication to affected parties when applicable.
  • May be responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems
  • Document clearly and concisely all relevant activity on assigned files and make recommendations for additional activity as appropriate
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • Seeks subrogation from responsible parties when applicable
  • Responsible for auditing and approving claims related expenses as it relates to assigned claims within level of authority and elevates claim expenses outside authority level to the Claims Specialist
  • Assists in responding to formal complaints filed with third parties (i.e NYDFS and BBB)
  • May assist in the training of departmental employees
  • Responsible for reinsurance reporting and recoveries in accordance with assigned claims
  • Provides claims related support to Underwriting Departments
  • May be required to testify in court proceedings, as requested
  • Attend industry endorsed conferences as deemed necessary
  • Performs other related duties as assigned by the Claims Specialist

Qualifications:

  • Bachelor’s degree and/or 5 years of claims related experience is required
  • AIC designation, or other equivalent industry designation is required
  • Possess knowledge and understanding of coverage and applicable decisional and legislative laws related to claims handling in New York State
  • Proficient computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook applications
  • Must work well both independently and in a team environment
  • Strong verbal and written communication skills
  • Detail oriented; maintaining high level of accuracy
  • Ability to establish and maintain effective working relationships with agency personnel and vendors
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information

 

Claims Assistant (On-site)

Purpose:

Responsible for analyzing information obtained in order to evaluate claims; determine coverage; extent of loss or liability; settles claims within prescribed limits. Works under general supervision and is required to exercise independent judgment within a defined scope of authority.

Duties/Responsibilities:

  • Process daily claims mail, email and faxed material. Document files accordingly
  • Responsible for setting up claims including taking loss reports, establishing a claim file, obtaining policy information and input into computer systems
  • Responsible for establishing and monitoring adequate reserves within scope of authority
  • Evaluate claims for coverage. Determine settlement value and negotiate proper settlement of claims within authority. Prepare denial materials in accordance with NYS law when applicable
  • Document clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
  • Effectively communicates and builds rapport with insureds, claimants, physicians, adjusters, attorneys, witnesses and underwriters, to gather the information to make timely and appropriate decisions on claims
  • Responsible for submitting and reconciling claims through ISO for the purpose of CMS reporting
  • Perform month-end reconciliation
  • Prepare and distribute various claim reports to ENIA staff
  • Responsible for acting as back-up to the claims payment process
  • May be required to testify in court proceedings, as requested
  • Perform other related administrative tasks and duties as assigned by the Claims Manager

Qualifications:

  • Associates Degree is preferred
  • INS Designation or pursuit thereof is required
  • Demonstrated knowledge of insurance policy forms and coverages
  • Proficient computer skills include Microsoft Word, Excel, and Outlook applications
  • Must work well both independently and in a team environment.
  • Strong verbal and written communication skills
  • Detailed oriented; maintaining high level of accuracy
  • Exercises good judgment when corresponding with agents, insureds and claimants
  • Ability to maintain confidential information

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.