The Strength of Our Past
is the
Foundation of Our Future

Location Address:

8800 Sheridan Drive
Williamsville, NY 14221

Mailing Address:

PO Box 9062
Williamsville, NY 14231-9062

Phone: 716-632-5433

Office Hours: 8:15am – 4:30pm
Monday through Friday



A.M. Best Rated
Since 1988

Financial Size Category VIII

Buffalo Business First - 2021 Best Places to Work

Contact Us

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 140 years.

We offer a competitive benefits package, including platinum health and dental plans, profit sharing, 401k with a company match, paid time off, pension, flexible schedules and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:


Director of Underwriting


Successfully lead multiple underwriting teams to achieve the collective goals of underwriting operations. Responsible for developing and implementing strategies as it relates to the underwriting, policy functions to effectively achieve profit and growth objectives established by the Company.


  • Continue to support, execute and monitor the current strategic plan initiatives. Prepare for future strategic plans and trends.
  • Develop underwriting guidelines and standards that are designed to reflect market conditions and at the same time meet growth and profit goals
  • Responsible for leading product reviews and collaborating with Executive Management on rate and product decisions.
  • Cultivate relationships with business partners to promote business development and remain abreast of industry trends in underwriting
  • Stays abreast of regulations to ensure compliance with insurance laws
  • Work with Marketing to develop formal approach to agency development that meets the strategic goals of the company
  • Assist in coordinating agent advisory meetings to garner additional feedback on our products, performance and service.
  • Maintain a strong working understanding of reinsurance contracts. Maintain productive working relationships with reinsurance partners
  • Monitor the insurance market place, work with team members and our agents to develop a strong product portfolio across all business lines.

Team Management:

  • Manage the underwriting team to deliver upon a culture of high level customer service
  • Manage the underwriting department to include planning, prioritizing and directing workflow
  • Provides high level leadership development for all team members
  • Work to build a collaborative culture amongst the team
  • Promote development of team members by implementing regular file audit procedures on new and renewal business to review underwriting practices, measure skill sets.
  • Review current UW measurement tools and implement additional tools to monitor underwriting performance on an individual and team basis. Look to measure metrics such as hit ratio, quote ratio, time to respond to submission, etc.
  • Performs other related duties as assigned

Essential Skills and Experience:

  • Bachelor's degree in Business Administration or related field required
  • CPCU or CIC designation strongly desired
  • Minimum 15 years related work experience in the insurance industry
  • Strong analytical skills and knowledge of multi-line products, underwriting guidelines and philosophy
  • Ability to apply advanced knowledge of insurance principles, practices and procedures
  • Previous leadership/management experience required
  • Demonstrated ability to lead people and get results through others
  • Competent in the ability to organize and manage multiple priorities
  • Demonstrated problem analysis and problem resolution at both a strategic and functional level
  • Possesses the ability to analyze and proactively respond to market needs and trends by recommending programs that are mutual beneficial and profitable to the agent and the Company
  • Excellent interpersonal and communication skills
  • Demonstrated ability to attract, develop and retain high performing team members
  • High degree of computer proficiency


Underwriting Assistant

Erie and Niagara is seeking a full-time Underwriting Assistant. This is a great opportunity to join an established WNY company with opportunities for advancement.


Position is responsible for assisting in underwriting activities within the scope of authority for Commercial and Farmowners Insurance.

  • Assists in underwriting activities within the scope of authority
    • Review all incoming endorsement requests and either approve based upon established underwriting guidelines or distribute to Underwriters
    • Review and approve policy cancellation requests and distribute to Underwriters any that are above authority
    • Reviews all incoming correspondence and responds to agent or forwards to Underwriters
    • Requests information from agents as directed by Underwriters
  • Gathers information on quotes and new issuance and forwards to Underwriting on a timely basis
  • Organize new files and forwards to Underwriters
  • Maintain diary on pending items to ensure that they are handled in a timely manner
  • Research information to be utilized in the underwriting decision process
  • Assist in renewal activities as direct by Underwriter by:
    • Gathering information on risks
    • Sending memos for information and pending for timely response
  • Reviews reports as directed by Underwriting Management
  • Performs other related duties as assigned by Underwriting Management


  • Associate's Degree preferred
  • Two years of demonstrated customer service experience is preferred
  • Ability to use sound judgment and make decisions within established underwriting guidelines
  • Proficient computer skills in a Windows based environment
  • Must work well both independently and in a team environment
  • Demonstrated ability to communicate effectively both orally and in written form
  • Ability to manage multiple tasks and responsibilities daily
  • Ability to work efficiently in a fast paced environment
  • Willingness to pursue INS designation
  • Demonstrates knowledge of, or the ability to learn, insurance industry terminology and laws as it pertains to assigned area


Property/Casualty Underwriter


To perform daily work processing functions in the Underwriting Department according to Company underwriting guidelines. The Underwriter is one of the main contacts for agents in regard to their existing policies and new business requests.


  • Build a rapport with agency personnel offering friendly, courteous, and professional customer service
  • Effectively answer agent's written or telephone inquiries – responding promptly with proper follow-up documentation
  • Performs underwriting activities under specifically defined guidelines and authority
    • Review, approve and issue renewals as well as policy endorsement requests
    • Review, approve and process policy quotations
    • Accept, decline, modify and issue new submissions based upon established underwriting and/or company guidelines
    • Authority to backdate up to 30 days
  • Maintains diary on pending items in a timely manner
  • Provide written communications to agents (i.e. declinations, modifications and recommendations)
  • Provide written communications to insureds (i.e. recommendations)
  • May participate and/or assist in onsite agency product training sessions
  • May participate in work-related seminars – single day
  • Performs other related duties as assigned by Underwriting Management
  • Assists in the testing of department rating updates


  • Associate's Degree is preferred
  • Two years of insurance experience is preferred
  • INS Designation is preferred
  • Demonstrates efforts to pursue higher industry related education designations
  • Demonstrates broad knowledge of coverage for select lines of business written by the department
  • Demonstrates knowledge of, or the ability to learn, insurance industry terminology and laws as it pertains to assigned area
  • Demonstrates knowledge of, or the ability to learn, general policies and procedures for underwriting insurance risks
  • Ability to use initiative and sound judgment to make decisions within established guidelines
  • Proficient Computer Skills in a Windows based environment
  • Must work well both independently and in a team environment
  • Demonstrates the ability to communicate effectively both orally and in written form
  • Able to manage multiple tasks and responsibilities daily


Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.